Delivery and Returns Policy

Yes, of course. You will be given an opportunity during the checkout process to specify the address to which you would like the hamper to be delivered. Do bear in mind that if it is a hospital birth, the family may not be home for a couple of days. We’d hate your hamper to be sitting in a porch or shed for very long! Unfortunately we can’t deliver to hospitals.

In normal circumstances, we expect your hamper to arrive within 2 working days. We deliver free to mainland UK addresses. But if you need your hamper delivered the next day, choose Express delivery during the checkout process at a cost of £11.95 . In both cases, you will receive a one hour delivery window and you can track your order throughout.

We have chosen a very reliable courier to give you the best chance of receiving your order as quickly and efficiently as possible, normally within 2 working days. But if it hasn’t arrived after 3 days, please contact us and we will follow it up.

Yes, Next Day Delivery is available for orders placed before noon Monday to Friday, apart from Bank Holidays. A charge of £11.95 will be added at checkout.

Yes, we deliver to countries within Europe as well as to UK addresses. You can specify during the checkout process the country to which you would like your order sent. The delivery price will depend upon the location chosen, and will be shown at checkout before you click on pay.

It’s very important to us that you are completely happy with your hamper. So we treat every hamper and its contents with TLC-and check everything extremely carefully before sending it out. We also chose our courier for its excellent reputation for looking after goods in transit.

But if your hamper or its contents does arrive with anything damaged, please contact us as soon as possible to arrange a return, replacement or refund, depending on the circumstances.

Do remember that although we protect the contents of the hamper with soft tissue, the hamper itself is made from natural willow and is therefore likely to have less-than-smooth edges. But that’s what makes it unique! Please be careful not to catch fabric on it, especially the delicate shawl. 

We have a 14 days returns policy. If you need to return the hamper and its contents for any other reason than it being damaged or faulty, please repack the hamper in its original packaging, taking care to protect the goods during transit. We are sorry that we cannot refund return postage in this case.

In the unusual event that your hamper is faulty or damaged, please return as described above, but also include a copy of the postal receipt so that we can refund your postage.

In either case: we ask you to use our courier: DPD Local, if possible – and to retain proof of posting as we cannot be held responsible for goods damaged or lost in the post.