FREQUENTLY ASKED QUESTIONS
I have my own gift container. Can I buy gifts separately, without a hamper?
Yes, all the gifts are available to buy separately. You’ll find them on the Create Your Own hamper page. We’ll pack the gifts carefully and with the usual attention to detail-using lots of soft tissue paper, and send them to the recipient in a white postal box.
Can you deliver straight to the recipient?
Yes, of course. We know that many of our customers would like the hamper and gifts to be delivered straight to the new parents. You will be given an opportunity during the checkout process to specify the address to which you would like the hamper to be delivered. If you would like the recipient to be able to track the hamper’s journey, please tell us their phone number in the message box at Checkout.
Can I write my own gift card?
Yes. We include a blank gift card, but during the checkout process you can choose whether to opt for a gift card with a handwritten message. Just let us know the words and we’ll do the rest.
Why is it important to you that all of your gifts are made in Britain?
We’re very proud that our hampers and their contents are British made. Apart from the fact that so many British companies make gorgeous, high quality products, we believe in supporting the UK economy whilst dealing with companies and individuals who are ethically and environmentally responsible. All of our suppliers were chosen because they meet the high standards we require in order to offer our customers the best of British.
Is your packaging environmentally friendly?
The company that we use for our packaging, based in Hertfordshire, prides itself on being environmentally responsible. The cardboard boxes and paper used to package your hamper are made from recycled materials and are 100% recyclable and biodegradable.
Have all the baby garments been tested to the Global Organic Textile Standard?
Yes. It’s very important to us that all the garments in our hampers are safe, and soft against babies’ delicate skin. So we choose our suppliers carefully, checking that their clothes are made from 100% OEKO Tex certified cotton and that they use baby friendly, phalite free inks for the printing process.
Do you deliver outside the UK?
Yes-we deliver to most countries in Europe-and to the United States. Flat rates vary according to delivery country. You will be able to see the shipping price at the Cart and Checkout stages before you pay for your purchase.
How can I find out about Delivery and Returns?
See our Delivery and Returns policy
If you have a question that hasn’t been answered here, please don’t hesitate to contact us by email or phone. We’re always happy to hear from you at firstname.lastname@example.org Phone: 07938 917633